Best Friends Palace - Contract and Terms

This Contract is entered into by and between the following parties:

First Name, Last Name (The owner)

Address

Telephone No

E-mail

Pet Name

Pet Microchip No

Check-in

Check-out

The Service provider:
Best Friends Palace
SIRET: 902586 403 00013
881 chemin de cologny, 74520 Chevrier, France
+33 (0)4 50 49 50 43

Please check every checkbox

ARTICLE: MANDATORY VACCINATIONS AND HEALTH CERTIFICATION

For dogs : The owner certifies and guarantees that the dog is up to date on all mandatory vaccinations listed below, and that all shorts or booster doses have been administered at least six (6) WEEKS prior to the scheduled check-in date.
The mandatory vaccinations required by Best Friends Palace are:
Rabies
Kennel Cough
DHPPI + LEPTO (vaccination against the 5 following diseases)
- Distemper virus
- Hepatitis
- Parvovirus
- Parainfluenza
- Leptospirosis

The original health record (Carnet de santé) or European Pet Passport must be presented upon arrival. If any vaccination is missing, expired, or was administered less than 6 weeks prior to arrival, check-in will be strictly refused, and the full boarding fee for the entire scheduled stay will be automatically charged to the Owner.

Providing any false certification, falsified veterinary documents, or misleading information regarding the dog's vaccine status will result in the immediate termination of this agreement. In such an event, the Owner shall be held fully and exclusively liable for any resulting illnesses, outbreaks, veterinary expenses, or damages caused to Best Friends Palace staff, property, or other boarded animals.

The owner certifies that the pet must be DEWORMED and be treated for external parasites (fleas/ticks) at least 48 HOURS prior to check-in.In the event that a pet is found to have live internal/external parasites (including but not limited to fleas or ticks) during check-in or at any time during their stay, Best Friends Palace will immediately administer an anti-parasite medical bath and a drop-on external spot-on treatment to the pet to protect the facility and other animals.
The Owner explicitly acknowledges and agrees to assume full financial responsibility for the cost of these anti-parasite products and treatment services.
Furthermore, in severe cases of infestation, the Owner agrees to fully pay for the professional deep cleaning, pest control, and chemical disinfection of the entire Best Friends Palace facility required to eradicate the parasites and protect the premises.

ARTICLE:MANDATORY HEALTH DOCUMENTS RETENTION

The ORIGINAL passport or the health record(Carnet de santé) must be provided upon arrival and will be kept by the service provider for the duration of the stay.
Failure to provide these physical, original documents at the time of arrival will result in an immediate refusal of check-in, and the full boarding fee for the entire scheduled stay will be charged to the Owner. Digital copies, photographs on mobile devices, or photocopies will strictly not be accepted as a substitute for the original documents.

ARTICLE: INFECTIOUS DISEASES AND CONTAMINATION WARRANTY

The Owner explicitly certifies and guarantees that the pet is free from any infectious, contagious, or transmissible diseases, and has had no known contact with ill or contagious animals in the forty-five (45) DAYS prior to the scheduled check-in date.
In the event of a false statement, hidden medical condition, or if the pet displays symptoms of a contagious illness during its stay, Best Friends Palace reserves the right to:
• Terminate the boarding agreement immediately without any refund.
• Require the immediate removal of the pet from the premises by the Owner or their Emergency Contact.
• Isolate the pet immediately in a separate area at the Owner's exclusive expense until their removal.
The Owner shall be held fully, legally, and financially liable for all veterinary expenses, disinfection costs, treatments, or damages incurred by Best Friends Palace, its staff, or other clients' animals due to contamination resulting from this false certification.

ARTICLE: PET HEALTH WARRANTY AND SYMPTOM-FREE CERTIFICATION

The Owner explicitly certifies and guarantees that the pet is currently in a perfect state of health and completely free of any clinical symptoms, including but not limited to coughing, diarrhea, vomiting, lethargy, or signs of pain.
In the event of a false statement, hidden medical symptom, or if the pet displays any of these symptoms during its stay, Best Friends Palace reserves the right to:
• Terminate the boarding agreement immediately without any refund.
• Isolate the pet in a separate area at the Owner's exclusive expense to protect the other animals.
• Require the immediate removal of the pet from the premises by the Owner or their designated Emergency Contact.
The Owner shall be held fully, legally, and financially liable for all veterinary expenses, diagnostic tests, disinfection costs, or damages incurred by Best Friends Palace, its staff, or other clients' animals due to any contamination or outbreak resulting from a breach of this health warranty.

ARTICLE: SOCIALIZATION, AGGRESSION, AND RIGHT OF SEPARATION

The Owner explicitly certifies and guarantees that the pet is perfectly socialized, well-suited for a communal, cage-free environment, and does not have ANY RECENT OR PREVIOUS RECORD OF AGGRESSIVE BEHAVIOR TOWARDS HUMANS OR OTHER ANIMALS.
If the pet displays unexpected aggression, dominant behavior, or destructive habits during its stay, Best Friends Palace reserves the right to isolate the pet using temporary partitions or an individual room at the Owner's exclusive expense, solely for the safety of the pet and others.
Providing a false certification regarding temperament carries strict consequences. If a pet exhibits aggressive tendencies or bites a human or another animal:
• The pet will be separated from the group immediately.
• The pet must be picked up by the Emergency Contact person on the exact same day.
• The full boarding fee for the entire scheduled stay remains fully charged and non-refundable.
Furthermore, the Owner shall be held fully, legally, and financially liable for any resulting veterinary expenses, medical costs, or damages caused to other animals, staff members, property, and any operational loss incurred by Best Friends Palace.

ARTICLE: RESOURCE GUARDING AND TEMPERAMENT WARRANTY

The Owner explicitly certifies and guarantees that the pet does not display any RESOURCE GUARDING (protection of resources) behaviors towards food, treats, toys, humans, or any other items.
Providing a false certification carries strict consequences. If the pet exhibits resource-guarding behaviors, aggressive tendencies, or bites a human or another animal during its stay:
• The pet will be separated from the group and isolated immediately.
• The pet must be collected by the designated Emergency Contact person on the exact same day.
• The full boarding fee for the entire scheduled stay remains fully charged and non-refundable.
Furthermore, the Owner shall be held fully, legally, and financially liable for any resulting veterinary expenses, medical costs, or injuries caused to other animals or staff, as well as any physical damages, property loss, or operational losses incurred by Best Friends Palace.

ARTICLE: ARTICLE: INTACT DOGS AND HEAT POLICY

Best Friends Palace strictly operates a socialized environment and enforces the following policies regarding intact animals:
• Uncastrated Males: Best Friends Palace does not accept uncastrated male dogs over twelve (12) months of age.
• Females in Heat: Best Friends Palace does not accept female dogs currently in heat (estrus).
If a female dog enters her heat cycle during her stay, the Owner or their designated Emergency Contact person must pick up the dog on the exact same day. The full boarding fee for the entire scheduled stay remains fully charged and non-refundable.
Furthermore, Best Friends Palace declines all financial and legal responsibility in the event that a female dog in heat is covered or impregnated by another dog during her stay, as the retention of an intact female carries an inherent risk that the Owner fully assumes.

AARTICLE: BEHAVIORAL BOUNDARIES AND PROPERTY DAMAGE

The Owner explicitly certifies and guarantees that the pet does not display behaviors including, but not limited to, excessive humping/mounting, excessive barking, fence climbing, escaping tendencies, or overly destructive habits.
Providing a false certification carries strict consequences. If the pet becomes impossible to safely manage, handle, or control at any moment during its stay due to these behaviors:
• The pet must be picked up by the designated Emergency Contact person on the exact same day.
• The full boarding fee for the entire scheduled stay remains fully charged and non-refundable.
Furthermore, the Owner assumes complete financial and legal responsibility for these actions and agrees to fully reimburse Best Friends Palace for any physical damages, property destruction, structural losses, or repairs caused by their pet during the boarding period.

AARTICLE: ARTICLE: PREY DRIVE AND SAFETY WARRANTY

The Owner explicitly certifies and guarantees that the pet does not possess a high prey-drive. The Owner warrants that the pet has no history of chasing, cornering, or displaying predatory aggression toward smaller animals or smaller dog breeds.
If the pet displays dangerous predatory behavior or a high prey-drive at any moment during its stay, Best Friends Palace reserves the right to isolate the pet immediately at the Owner's exclusive expense. Furthermore, the pet must be picked up by the designated Emergency Contact person on the exact same day, the full boarding fee for the entire scheduled stay remains fully charged, and the Owner shall be held entirely liable for any resulting injuries, veterinary expenses, or damages caused to other animals or staff.

AARTICLE: ARTICLE: SENIOR PET POLICY AND AGE RESTRICTIONS

Best Friends Palace operates an active, communal, and cage-free environment that requires a high level of physical and psychological resilience. Consequently, Best Friends Palace strictly does not accept senior pets above ten (10) years old.
The Owner acknowledges that a high-energy group environment is not suited for senior animals and that the safest and most appropriate option for pets over 10 years old is to arrange for professional home-sitting services instead.
If the Owner provides false information regarding the pet's true age at the time of booking, Best Friends Palace reserves the right to refuse check-in immediately or terminate the stay at any moment without any refund, and the Owner shall assume full liability for any health complications or natural decline resulting from boarding a senior pet against this policy.

ARTICLE: INHERENT RISKS OF SOCIALIZATION AND NATURAL ENVIRONMENT

The Owner explicitly acknowledges and understands that communal play and socialization carry inherent risks of minor injuries associated with animal nature. Dogs interact and play using their mouths and paws, and their movements are inherently unpredictable, which may result in nicks, cuts, scratches, or superficial puncture wounds. Furthermore, the Owner accepts the inherent risk of contagious ailments, such as Kennel Cough, which may circulate in a group setting despite mandatory vaccinations.
The Owner expressly authorizes their pet to play in the recreational areas with other animals within a natural environment containing trees, rocks, sand, gravel, and wood, fully acknowledging the aforementioned risks of minor physical injuries inherent to such outdoor activities.
The Owner understands and accepts that conflicts, disagreements, and fights between animals can occur naturally and suddenly, despite all the caution, preventive measures, supervision, and professional efforts implemented by the staff of Best Friends Palace. Consequently, the Owner waives any claims for financial compensation against Best Friends Palace for injuries or conditions arising directly from these natural canine interactions and environmental factors, provided standard professional supervision was maintained.

ARTICLE: STANDARD OF CARE AND COMMITMENT

Best Friends Palace commits to implementing all reasonable safety, hygiene, and supervision protocols to ensure the ongoing well-being and security of the animal during its stay (obligation of means / obligation de moyens).
The Owner acknowledges that this commitment constitutes an obligation of diligence and professional means, not an obligation of guaranteed zero-risk outcome. Best Friends Palace shall deploy its professional expertise to maintain a secure environment, but cannot be held liable for unpredictable events or freak accidents that occur despite the application of these strict protocols.

ARTICLE: ACCIDENTS AND VETERINARY CARE

In the event of a pet injury and/or accident, Best Friends Palace will take action to ensure the animal receives necessary medical care. The Owner explicitly acknowledges that all resulting veterinary fees, emergency treatments, medications, and transport costs are the sole financial responsibility of the Owner.
Best Friends Palace shall not be held liable for bills arising from unpredictable accidents inherent to normal, supervised cage-free play between socialized dogs, provided that standard supervision protocols were maintained.

ARTICLE: ILLNESS AND VETERINARY CARE

Best Friends Palace shall not be held liable or financially responsible for diseases, natural illnesses, contagious ailments (such as kennel cough), or medical conditions that develop naturally or are contracted during the stay, provided standard hygiene protocols were maintained.
If a pet becomes ill or appears in any situation where the services of a veterinarian are required, the pet owner hereby grants Best Friends Palace explicit permission to obtain all necessary medical treatments, diagnostic tests, medications, including emergency surgery at the veterinary.
The Pet owner assumes entire financial responsibility for all veterinary bills and medical costs incurred. In additional, a service fee of CHF/EUR 30 per hour will be charged for the transportation and staff's waiting time at the clinic.
The available veterinarian, veterinary clinic, and animal hospital selected to treat the pet are separate, independent legal entities. Consequently, Best Friends Palace cannot be held responsible or liable fore the actions, medical errors, services, or professional workings of the veterinary professionals involved.

ARTICLE: ENVIRONMENTAL SENSITIVITY AND SOCIALIZATION

The Owner acknowledges and understands that for highly sensitive, anxious, or less socialized pets, a sudden change of environment, routine, or lifestyle may induce stress-related digestive issues, including diarrhea, which can persist for up to a week during or after the boarding period.
It is the Owner’s sole responsibility to ensure their pet is adequately socialized and suited for a communal, cage-free environment. The Owner acknowledges that if their pet is not fully comfortable in a socialized setting, the safest option for the animal's well-being is to arrange for home-sitting services instead.
Consequently, Best Friends Palace shall not be held liable or financially responsible for any stress-induced illnesses, digestive upsets, or veterinary treatments relating to the pet's inability to adapt to the boarding environment.

ARTICLE: INGESTION OF FOREIGN OBJECTS AND BEHAVIOR WARRANTY

The owner acknowledges that in a cage-free, socialized, and outdoor/indoor setting, dogs may naturally attempt to chew or swallow foreign objects (including but not limited to plants, grass, wood, gravel, or pieces of toys).
Best Friends Palace shall not be held liable or financially responsible if a pet ingests any object or substance on its own, provided that standard professional supervision was maintained.
The owner certifies that the pet does not have any known history of swallowing non-food items or destructive chewing habits.
Any veterinary expenses, surgeries, or treatments resulting from the ingestion of foreign objects during the stay shall remain the exclusive financial responsibility of the Owner.

ARTICLE: ARTICLE: DECEASE AND REFUSAL OF FRAIL ANIMALS

In the unfortunate event of a pet’s death, Best Friends Palace will notify the Owner or the Emergency Contact immediately. In accordance with local regulations, the body will be transferred to a licensed veterinary facility. All associated veterinary, preservation, transport, or cremation costs shall be the exclusive financial responsibility of the Owner.
Best Friends Palace shall not be held liable or financially responsible for a pet's death during or after the boarding period if the death results from natural causes, old age, cardiac arrest, sudden medical emergencies (such as gastric torsion), or the progression of a pre-existing condition, provided that standard professional care and supervision were maintained.
Best Friends Palace operates an active, cage-free environment and strictly reserves the right to refuse pets at any moment that are in frail health or decompensating due to either their advanced age or health condition. This right of refusal applies, but is not limited to, pets experiencing chronic pain, animals that cannot get around or move independently, pets refusing to eat, or animals displaying severe stress and anxiety when placed with other pets. The Owner remains liable for the full booking costs if check-in or continuation of care is refused due to undisclosed or evolving frail health.

ARTICLE: ADMINISTRATION OF MEDICATION

The veterinary prescription (ordonnance) and the full treatment report are strictly mandatory for giving any medications during the boarding period.
If the dog requires medication during its stay, Best Friends Palace will only administer the treatment under the following mandatory conditions:
• The Owner must provide the official veterinary prescription in force, clearly showing the dog's name, the dosage, and the duration of the treatment.
• The Owner must provide the full veterinary treatment report or clear medical instructions from the veterinarian.
• All medications must be supplied in their original packaging with the dog's name clearly labeled.
Best Friends Palace reserves the right to refuse the administration of any medication or treatment if these documents are missing. Best Friends Palace shall not be held liable or financially responsible for any side effects, lack of effectiveness, or medical complications resulting from a properly administered prescribed treatment.

ARTICLE: FOOD POLICY AND CHECK-IN REQUIREMENTS

The Owner is strictly responsible for providing the dog's regular food for the entire duration of the stay. The food must be prepared and packaged prior to arrival according to the following mandatory guidelines:
• All food must be pre-portioned into individual, sealed bags or containers.
• Adult dogs: Two (2) individual pre-portioned bags per day.
• Puppies: Three (3) individual pre-portioned bags per day.
• Every single bag or container must be clearly labeled or have the dog's name written on it.
Failure to comply with the above preparation and labeling requirements will result in a refusal of check-in, and the dog will not be admitted to the facility until the food is properly packaged.
It is also the Owner's entire responsibility to prepare higher value canned food or meat if a pet may be difficult to eat after changing the environment. Best Friends Palace commits to monitoring the dog's food intake but shall not be held liable or financially responsible for any natural weight change, weight loss, or fluctuations resulting from environmental changes, stress, or anxiety.
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ARTICLE: PHYSICAL ACTIVITY AND DIETARY ADJUSTMENTS

The Owner acknowledges that the cage-free environment at Best Friends Palace includes increased physical exercise, playing activities, and active gym programs. This high level of daily energy expenditure may naturally result in a leaner physical appearance or weight loss during the stay.
Consequently, it is highly recommended that the Owner packs a small amount of extra food beyond the standard daily portions to compensate for this increased activity. Best Friends Palace shall not be held liable or financially responsible for any weight loss or body mass fluctuations resulting from the pet's active participation in these physical and socialization programs.
The pet must wear a secure, well-fitted, and flat collar at all times during their stay at Best Friends Palace for safety and rapid handling purposes.

ARTICLE: PERSONAL ITEMS AND HYGIENE COMPLIANCE

All personal items brought into the facility by the Owner (including but not limited to bedding, blankets, toys, and bowls) must be fully dish and machine washable, high-temperature drying safe, and resistant to daily industrial disinfection products.
Best Friends Palace shall not be held liable or financially responsible for the wear and tear, damage, or loss of any personal items brought for the pet.
Furthermore, Best Friends Palace explicitly declines all liability and financial responsibility for any pet injuries, medical complications, choking hazards, or accidents caused directly or indirectly by the personal items provided by the Owner (such as ingestion of pieces from a toy or bedding brought from home).

General

ZERO tolerance for abuse and disrespect.

ARTICLE: ANTHROPOMORPHISM AND OWNER EXPECTATIONST

Best Friends Palace operates a realistic, instinct-based, and cage-free environment centered entirely around true canine nature, group dynamics, and outdoor socialization.
Consequently, Best Friends Palace strictly does not recommend a cage-free boarding environment for owners who display a very high level of Anthropomorphism, excessive anxiety regarding their pet, or those who hold high expectations that are fundamentally beyond natural animal behavior and canine instinct.
By signing this agreement, the Owner certifies that they understand and accept the realities of normal dog interactions, behaviors, and reactions in a pack setting. The Owner waives the right to hold Best Friends Palace liable for situations that fall within the scope of normal animal nature, stress responses, or group play dynamics.

ARTICLE: RIGHT OF SERVICE SUSPENSION AND TERMINATION

Best Friends Palace strictly reserves the right to suspend or terminate any service, booking, or ongoing boarding agreement at our sole discretion, at any time, and without prior notice.
If a service is terminated due to a breach of contract, hidden medical conditions, behavioral failures, or safety risks caused by the pet, the full boarding fee for the entire scheduled stay remains fully charged and non-refundable. Best Friends Palace shall not be held liable or financially responsible for any inconvenience, alternative boarding costs, or logistical difficulties resulting from such a necessary suspension or termination of service.

ARTICLE: ARTICLE: FORCE MAJEURE

Neither party shall be held liable or financially responsible for any delay, failure, or interruption in the performance of their obligations under this agreement resulting directly or indirectly from acts of God, or an event of Force Majeure as defined by Article 1218 of the French Civil Code.
Events of Force Majeure include, but are not limited to: natural disasters (floods, earthquakes, severe storms), fires, strikes, wars, riots, acts of terrorism, epidemics, pandemics, sudden government shutdowns, administrative closures, or mandatory evacuations affecting the facility.
The parties expressly agree that Force Majeure includes any sudden, severe, and unforeseen personal illness, medical emergency, critical injury, or sudden hospitalization of Best Friends Palace's owner or primary manager. Furthermore, it is explicitly agreed that being bitten, attacked, or severely injured by a boarded animal, resulting in a physical incapacity to safely and professionally manage the cage-free flock, constitutes a valid event of Force Majeure.
In the event that Best Friends Palace is forced to suspend or cancel its services due to a Force Majeure event, Best Friends Palace will notify the Owner immediately. Any ongoing boarding fees may be paused or adjusted proportionally to the services actually rendered up to the date of the event, and Best Friends Palace shall not be liable for any alternative boarding costs or secondary damages incurred by the Owner.

ARTICLE: OPERATING HOURS, ARRIVALS, AND DEPARTURES

Best Friends Palace operates strictly to protect the peace and safety of the cage-free pack. Consequently, all arrivals and departures are handled according to the following mandatory guidelines:
• Check-in Policy: Check-in is strictly by APPOINTMENT only, available from Monday to Friday from 9:00 a.m. to 16:00 p.m. and Saturday from 10h to 12h.
• Check-out Policy: Check-out is strictly by APPOINTMENT only, available from Monday to Friday from 9:00 a.m. to 12:00 p.m. (noon), and Saturday from 10H to 12H.
An additional daycare charge of forty (40) CHF/EUR will be automatically applied to the final invoice for any late check-out occurring between 12:00 p.m. and 16:30 p.m.
The Owner agrees to respect the scheduled appointment times. Failure to arrive within the designated operating hours or missing a scheduled appointment may result in the refusal or postponement of the check-in or check-out to the following day, with additional boarding fees applied accordingly.

ARTICLE: AUTHORIZED PERSONNEL FOR CHECK-IN AND CHECK-OUT

For strict security and legal reasons, Best Friends Palace will only accept and authorize the check-in (drop-off) or check-out (pick-up) of the pet if conducted exclusively by:
• The registered Pet Owner who signed this agreement.
• The designated Emergency Contact person, provided that the Owner has given prior written authorization (via email or signed notice) to Best Friends Palace.
No pet will be released to any third party, relative, friend, or taxi service without this explicit written confirmation.
Best Friends Palace strictly reserves the right to refuse the release of the animal if these identity conditions are not met, and any additional boarding days or daycare charges incurred during the delay shall be the sole financial responsibility of the Owner.

ARTICLE: PAYMENT TERMS AND METHODS

The Owner explicitly agrees to the following mandatory payment conditions for the boarding services:
• Full Payment in Advance: The entire boarding fee must be settled in full prior to the stay.
• Bank Transfer: If paying by bank transfer, the funds must be successfully received and cleared in Best Friends Palace’s bank account before the scheduled check-in time.
• Cash Payment: Alternatively, payment may be made in full in cash directly at the time of check-in.
Failure to settle the full payment before or at the moment of check-in will result in an immediate refusal of check-in, and the pet will not be admitted to the facility. Any additional costs, penalties, or damages incurred due to non-payment remain the sole responsibility of the Owner.

ARTICLE: SHUTTLE SERVICE AND TRANSPORTATION POLICY

If the Owner requests the shuttle service provided by Best Friends Palace, the service shall be strictly governed by the following operational and financial terms:
• Availability & Scheduling: The shuttle service is NOT AVAILABLE UPON REQUEST FOR SPECIFIC ARRIVAL TIMES. Best Friends Palace does not GUARANTEE EXACT ARRIVAL TIMES and shall not be held liable for delays resulting from unexpected traffic jams in the Geneva area, border crossings, or multiple destination arrangements. The Owner must allow our drivers reasonable buffer time.
• Presence & Waiting Fees: The Owner is strictly responsible for being immediately present during the ENTIRE COMMITTED TIME SLOT. An additional charge of CHF/EUR 1 per minute applies in case of staff waiting, up to a maximum waiting time of five (5) minutes.
• No-Show Policy: In the event of a no-show upon the shuttle's arrival, all paid shuttle fees and waiting charges are entirely non-refundable. For a scheduled pick-up (check-out), the pet will be transported back to the Palace in Chevrier. The Owner will be automatically billed for the additional return shuttle service back to the palace, plus the applicable late check-out fee. Following a no-show, the Owner becomes solely responsible for collecting their pet directly from the facility in Chevrier.
• Safety & Handling: The Owner is strictly responsible for loading and unloading the pet into and out of the transportation box/crate to ensure physical safety.
• Liability Release: If a pet is transported to or from Best Friends Palace by staff, the Owner explicitly holds Best Friends Palace harmless in the event of injury, illness, or accident occurring during transportation, provided that standard animal transit safety protocols were maintained.

ARTICLE: EXPIRY OF SPECIAL AGREEMENTS

Any special agreements, modifications, exceptions, or waivers granted to the Owner—whether made orally or in writing—shall strictly and automatically terminate upon the scheduled expiry date of the current stay.
No special arrangement made for the current boarding period shall create a precedent, a permanent contract modification, or an automatic right to renewal for any future bookings or stays at Best Friends Palace. Every subsequent stay will be governed strictly by the standard terms of our active boarding agreement unless a new separate agreement is explicitly signed.

ARTICLE: REFUND AND CANCELLATIONS

The Owner agrees to the following cancellation policy, which depends on the scheduled boarding period:
• Standard Season Cancellations: For any bookings made outside of High-Season periods (except Long-term Boarding)listed below, cancellations or booking modifications must be requested at least fourteen (14) DAYS prior to the scheduled check-in date. Cancellations made with a 14-day notice or more will receive a full refund or a credit voucher. Cancellations made less than 14 days before check-in will result in the total forfeiture of the payment/deposit, and the full boarding fee will remain due.
• High-Season and Holiday Cancellations: Due to extreme demand, cancellations or booking modifications for High-Season periods—defined as:
February 15 to March 5
March 25 to April 15
April 20 to May 10
July 1 to September 30
October 15 to 30
December 1 to January 15
must be requested at least thirty (30) DAYS prior to the scheduled check-in date. Cancellations made less than 30 days before a High-Season check-in will result in the total forfeiture of the payment, and the full boarding fee for the entire blocked stay remains strictly due and non-refundable.
No refunds, discounts, or credits will be issued for late arrivals or early pick-ups (checking out before the agreed date).

ARTICLE: LONG-TERM BOARDING CONDITIONS

ARTICLE: LONG-TERM BOARDING CONDITIONS
Any booking exceeding fourteen (14) consecutive nights is strictly classified as a "Long-Term Boarding Service" and is subject to the following mandatory financial and logistical terms:
• Mandatory Non-Refundable Deposit: To confirm a Long-Term Boarding reservation, a non-refundable deposit of fifty percent (50%) of the total estimated stay must be paid by bank transfer at the time of booking. This deposit secures the spot and will not be refunded or converted into a credit voucher under any circumstances, regardless of the cancellation date.
• Payment Structure for Balance: The remaining balance of fifty percent (50%) must be settled in full strictly before or at the time of check-in, according to the standard Payment Terms.
• Extended Cancellation Policy: For Long-Term Boarding, the mandatory cancellation notice period is extended to forty-five (45) DAYS prior to the scheduled check-in date. If the Owner cancels less than 45 days before arrival, the 50% non-refundable deposit is entirely forfeited, and the full remaining balance becomes strictly due and non-refundable.
• Mid-Stay Veterinary and Maintenance Updates: For stays exceeding 30 days, the Owner must provide a valid credit card authorization on file. Best Friends Palace reserves the right to charge this card mid-stay for any pre-agreed re-stocking of food, emergency parasite treatments, or veterinary expenses incurred up to that date, rather than waiting for check-out.

ARTICLE:ARTICLE: PHOTO AND MEDIA RELEASE AUTHORIZATION

The Owner explicitly grants Best Friends Palace the irrevocable right and permission to take photographs, videos, or digital media recordings of the pet during its stay.
The Owner agrees that Best Friends Palace owns all rights to these visual media assets and may freely use, publish, edit, or distribute them for promotional, marketing, and commercial purposes. This includes, but is not limited to, publication on the official website, advertising materials, brochures, flyers, and all corporate social media platforms (such as Instagram, Facebook, TikTok, etc.).
The Owner acknowledges that this authorization is granted free of charge, without any financial compensation, royalties, or residual claims now or in the future. If the Owner wishes to opt out of this media release, a written request must be submitted to Best Friends Palace strictly prior to check-in.

ARTICLE: ABANDONMENT AND LEGAL CONSEQUENCES

If a pet is not collected within seven (7) open days (business days) after the scheduled and reserved check-out date, and Best Friends Palace has received no official notification or extension request from the Owner, the pet shall be strictly and legally considered abandoned.
Following this 7-day period, Best Friends Palace will immediately initiate formal legal proceedings against the Owner. In accordance with French law (Article 521-1 of the French Penal Code), the abandonment of an animal is a criminal offense punishable by severe fines and imprisonment.
Best Friends Palace will report the abandonment to the local authorities, the national identification registry (I-CAD), and local animal welfare organizations or shelters (such as the SPA) to transfer the custody of the animal. The Owner shall remain entirely liable for all outstanding boarding fees, additional maintenance costs, and any legal or administrative expenses incurred by Best Friends Palace due to this abandonment.

Data and Privacy

Best Friends Palace strictly complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation - GDPR).
All personal information collected from the Owner (including but not limited to names, contact details, emergency contacts, addresses, and payment data) is processed exclusively for the purpose of booking management, administrative compliance, billing, and ensuring the safety of the pet during its stay.
Best Friends Palace guarantees that personal data will be kept secure, will not be shared with unauthorized third parties without prior consent, and will be retained only for the duration required by local tax and legal regulations. The Owner retains the legal right to access, rectify, or request the deletion of their personal data at any time by submitting a written request to Best Friends Palace.

Emergency Pick-up person :

Emergency Pick-up person number :

The Owner certifies that the designated Emergency Contact person listed above has given full consent to be contacted, is fully aware of the terms of this contract, and has formally agreed to step in, make medical or logistical decisions, and physically collect the pet on the exact same day if required by Best Friends Palace under any of the isolation, behavioral, health, or termination clauses of this agreement.
The designated Emergency Pick-up Person MUST be a distinct, separate, and local third party who is physically present in the region and capable of acting during the entire duration of the pet's stay.
Under no circumstances may the Pet Owner list themselves, their traveling companions, or their own phone numbers as the Emergency Contact.
Failure to provide a valid, independent third-party Emergency Contact with an active phone number will result in an immediate refusal of check-in, and the full boarding fee will remain due. The Owner guarantees that this third party has formally accepted the legal and logistical responsibility to collect the pet on the exact same day if requested by Best Friends Palace.

ARTICLE: GOVERNING LAW AND JURISDICTION

This agreement, its interpretation, and all obligations arising from or connected to the boarding services provided by Best Friends Palace shall be governed strictly by, and construed in accordance with, French Law.
The parties explicitly agree that any legal disputes, claims, or litigation arising from the execution, non-performance, or interpretation of this contract that cannot be resolved amicably shall be brought exclusively before the competent courts of the jurisdiction where Best Friends Palace's facility is located in France.
I acknowledge having read and understood all conditions aforementioned and declare to accept each of them above.

Full Name